We use, store and process information, including personal information, to provide, improve, and develop Day With A Local services. Customer data is stored mainly in the following (see full list below): Acuity Scheduling’s booking system, on Dropbox, Seravo servers and email provided by Google G Suite (Gmail) which all have their own data protection policies. Customer data is handled by Day With A Local Ltd team members.
Necessary information related to the booking (such as customer’s name, phone number, group size, meeting point, requests and any additional information that the guest wants to offer) will be handed over to the Locals via Dropbox, and only if necessary (and only from necessary parts), to cooperation partners (such as private transportation companies) by email or phone. Personal information (usually email address and if necessary, phone number) is used to inform the customer about the upcoming booking, possible special offers and matters related to the booking. A booking confirmation and reminder will be sent to the email address submitted by the person who made the booking. Personal data will not be disclosed to third parties without the customer’s consent, apart from mentioned cooperation partners handling data, abovementioned circumstances or unless the law requires otherwise.
Customer data is utilized for the purposes of taking care of the upcoming booking, follow-up, marketing, marketing research and service development by Day With A Local Ltd. When using the website, sending an inquiry and/or booking a service from Day With A Local, the customer gives an approval for Day With A Local’s method of handling personal data. The customer can unsubscribe from the email list at any time. Should the customer wish to inspect, revise or remove data, a written notification must be submitted to Day With A Local Ltd, PL 182, 00101 Helsinki, Finland.
Our partners in processing customer data: Acuity Scheduling (name, email, date and time of the booking), Dropbox (name and details of the booking), Holvi online store (payment details, purchase history, name, email, phone, address), PayPal (payment details, name, email), MailChimp (email address and name only), TripAdvisor (email address only), Google G Suite (information provided by you), Google Analytics (information of your visit on our website), Seravo (website contents including forms sent by you). If you use Facebook, Instagram, Twitter, WhatsApp or equivalent to contact us and to give personal information, you do it at your own risk.
Data protection: NDAs for team members, password protection for software, no printed material other than a sign with the customer’s name (when meeting in port or at the airport).
Day With A Local Ltd’s data protection officer: entrepreneur Liisa Eskelinen
Who we are
Our website address is: https://daywithalocal.com.
What personal data we collect and why we collect it
Comments (Listings and Reviews)
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Information that you send via the forms of the website is directed to firstname.lastname@example.org
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google Analytics to follow our page.
Who we share your data with
We do not sell your data to any third parties.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
It is at your own risk to send your contact information although we do the best we can to keep your contact information secure. We do not gather information of your street address nor postal code.
Additional information / Will be updated as soon as possible:
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements