Terms & Conditions

Day With A Local Ltd (Business ID 2803477-1) owns the rights to Day With A Local trademark and brand. In Helsinki services are operated by Day With A Local Helsinki, which is an auxiliary company name of Day With A Local Finland (Business ID 2053899-1).

We operate in Helsinki, Porvoo and Uusimaa region in Finland; Stockholm in Sweden; and Tallinn in Estonia. All of our services include Value Added Tax (VAT) 24 %. When making an order you accept the following terms & conditions.

Locals – more than tour guides

We produce our Day With A Local services proudly and professionally. Please notice that this is not the traditional authorized guide service. Our team members are program service workers from various backgrounds. We provide our services as locals, and give a local’s point of view to the city. Your ‘tour guide’ is referred to as a Local.

Requirements for participating

Please notice that our services include walking from about 1,5 to 7 km (about 1 to 4 miles) per day. By booking your Day With A Local you agree, that all participants are in good physical condition to participate, or if not, you will inform us about it in advance and special arrangements will be made. The route may contain for example stairs, and that’s why all of the routes aren’t unfortunately accessible by a wheelchair.

On private tours Day With A Local you will need additional money for you and your group for public transportation, admission fees, food, drinks, and any personal purchases. In general the expenses of the Local are included in the tour price, but in the case of your special request, you also pay the expenses of your Local. You may also request only places where Local’s costs are covered.

We highly recommend having a travel insurance as in the unlikely event of an accident the costs of health care are high.

Reservations

The reservation can be done by using our booking system and ordering your Day With A Local online, or contacting us by e-mail. We promise you an answer within 24 hours from the moment when we receive your message. If you don’t find a message from us in your Inbox, please check your Spam folder.

Please note that only bookings made with a real name, phone number and e-mail address are valid. Bookings without a real first and last name, real phone number and/or a real e-mail address will not be accepted in any circumstances. Day With A Local has the right not to arrive to the requested meeting point if the information given is not correct and/or the customer cannot be reached by phone or e-mail before the meeting time.

Payments

The payments are accepted in all of our locations in the online store by Visa or Mastercard. You can also choose to pay your Day With A Local in Helsinki in cash or by Visa or Mastercard on the day of your Day With A Local (only online payments are available in Stockholm, Tallinn and Porvoo). Please note that there is a discount when paying online and additional discount available for advance payments. Invoice option for enterprises only.

Rescheduling, cancellations and refunds

Rescheduling and cancellations are accepted until 7 days prior to your Day With A Local. Then only the booking fee of 5 % of the purchase or minimum 5 €, will be charged. Between 7 days and 48 hours prior to the tour, 50 % of the price is charged. If the cancellation is made less than 48 hours before the tour, the price will be charged in full.

Helsinki, Porvoo, Tallinn and Stockholm are located on the coast, next to the Baltic Sea, and the weather can change rapidly. Most of our services are outdoors and light or modest rain is not a reason for cancellations. There is a lot of beauty in these cities even on a cloudy day! You can also ask for mainly indoor activities in case of a rainy day.

In the unlikely event that we need to cancel your Day With A Local, if rescheduling is not possible, the price is 100 % refundable.

Late arrivals

During private Day With A Local your Local will wait for you for 15 minutes without notice, and until the informed time with notice, but the length of your Day With A Local is still calculated from the original meeting time. Please be on time to your meeting with your Local to make the most of your day! If your flight or cruise is late, your Local will be waiting for you in the agreed meeting point.

During public events the event starts at the scheduled time even though all of the pre-paid participants may not have arrived.

Meeting your expectations is our priority

If you are unsatisfied with your Day With A Local, please point out the problem/s of the day to your Local during your Day With A Local, and we will do our best to fix the problem immediately. If you want to contact the entrepreneur, please send a request by e-mail hello(a)daywithalocal.com, and she will contact you as soon as possible!